You can cancel your order within 24 hours of placement or before the cut-off time (17:00). After this period, your order may already be processed or shipped. For more details, visit our Return & Refund Policy.

Yes, you can request a delivery address change within 24 hours after placing your order or before the cut-off time.

Processing Time: 1-3 business days
Transit Time: 7-10 business days
Delivery Days: Monday to Saturday

We offer free shipping across Canada and partner with DHL, UPS, and FedEx to ensure timely deliveries. See full details in our Shipping Policy.

If you’re not available, the courier will either make a second attempt or deliver your package to a nearby collection point. You’ll receive a notification with instructions.

You can return your order within 30 days of receiving it. Products must be unused, in original packaging, and in the same condition. Some items, like personalized products or opened beauty items, are non-returnable. Review our complete Return & Refund Policy

Once we receive your returned item, refunds are processed within 30 days to your original payment method. For exchanges or damaged products, contact support@manorglow.com for faster resolution.

We support multiple secure payment options:

• Cards: Visa, Mastercard, American Express, UnionPay
  
• Digital Wallets: Apple Pay, Google Pay
  
• Shop Pay for faster checkout and order tracking
  
  All payments are processed in CAD and handled by trusted third-party gateways.

Absolutely. We use SSL encryption and secure payment gateways. Your financial data is never stored on our servers and is processed only by trusted third-party providers. Learn more about security in our Payment Policy.

We implement SSL encryption and comply with strict security standards to protect your data. Personal details are never sold or traded and are only shared with trusted service providers when necessary. Read our full Privacy Policy.

Yes, you can request deletion of your personal data unless required by law for administrative, security, or compliance purposes. Simply contact us at support@manorglow.com.

If your package hasn’t arrived, contact us immediately at support@manorglow.com. We’ll investigate with our courier partners and arrange a replacement or refund if necessary. See related details in our Shipping Policy

If your item arrives damaged, defective, or incorrect, email us at support@manorglow.com with photos. We’ll arrange a replacement or refund at no additional cost.